| Metric | Below 50% of target | 100–125% of target |
|---|---|---|
| Coaching quality | 5.23 | 5.12 |
| Feedback quality | 5.40 | 5.31 |
| Manager connection | 5.30 | 5.17 |
Underperformers rate their coaching more favourably than top performers do. That rules out coaching volume as the differentiator and points at direction — not how much coaching happens, but what it’s aimed at.